A 99.9% Server Uptime
The chief benefit of constructing your own cloud web hosting platform is that you don’t need to be worried about compatibility issues – you design a given set of software tools in such a manner as to be compatible with a defined set of hardware elements. The result is something significantly more solid and reliable, since there are fewer potential chances of failure. We’ve set up our cloud hosting system using tried and tested hardware parts along with a seriously tweaked version of SELinux in order to create an absolutely safe environment for your own web sites.
For this reason, with all our cloud web hosting plans we offer a 99.9% server uptime guarantee. This uptime guarantee is valid for all our datacenters.
A 99.9% Network Uptime
Other than our cloud hosting system, we have also built our very own internal network in all our datacenters. Everything is based on enterprise–class hardware parts made by Juniper. In addition, on every router, we have placed a firewall with an elaborate set of rules so as to sift all questionable requests.
Because of this, in all our data center facilities – in our US based datacenter, in our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter as well as in our AU based datacenter, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is valid with all hosting solutions in each datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. If you’re not delighted by our hosting services, or if you find them insufficient, or if you decide that you need to use a VPS servers instead of a cloud hosting account – you will receive a reimbursement, no questions asked.
All domain name registrations are nonrefundable, but you’ll keep full control over your domains even when you terminate your web hosting account with us.
24/7 Technical Support
We’ve attentively selected each individual member of our 24x7 support staff to make sure that we can offer the best customer service you can get. Each one of our tech support engineers has lots of years of experience dealing with hosting accounts behind his back, so they know very well what they are doing. Besides, they’re at your disposal 24x7x365 – you’ll be able to call them whenever you want and they will reply to you ASAP.
Their average ticket response time is well under twenty minutes, while with many other hosting companies you need to wait for days. And we also offer you a 1–hour response time guarantee. Irrespective of what happens, your inquiries will be answered in under sixty minutes.