Client Support Channels
A 1–Hour Support Ticket Response Guarantee
We offer a sixty–minute response time warranty for each ticket or e–mail that you submit to the client support staff. We’ll quickly respond to all general inquiries and forward the case to our server administrators in case further assistance is needed. If you take advantage of our Optional Admin Services package, we’ll perform any of the included server management services at a time that has been agreed upon preliminary.
An Excellent Client Support Service
We’ll be at your disposal 24x7x365 to reply to any queries that you may have connected with our Hosting Control Panel or any of the apps that we have installed on your behalf on the server. If you also require assistance tackling server management tasks, you can order our Optional Admin Services package, which includes backup space, weekly OS updates, server monitoring and restarting services, as well as installation and troubleshooting procedures
An Intuitive Help Section
Every dedicated server comes with our free–of–charge Hosting Control Panel, which sports an in–depth knowledgebase and a set of how–to video tutorials. Whenever you require assistance while working with the Hosting Control Panel, just press the Videos or Help buttons located in the upper right corner.