Support and Help Channels
A 60 minutes Inquiry Response Guarantee
Each ticket you post to the customer help and support crew will be handled in up to 60 mins. The common problems shall be answered instantly. Yet, if the help inquiry you have sent us needs aid from a competent admin technician, we’ll forward the ticket to him and will let you know about the postponement.
Top–class Client Help And Support Service
Our technical help staff is going to be on shift for you 24/7/365 to to handle all service demand tickets that you send to us. We offer technical assistance for the software applications that are installed in advance on your web server. These include our custom built Hosting Control Panel, the selected Operating System and the server admin panel (depending on the VPS type).
An Intuitive Help Zone
An exhaustive and routinely updated articles base is built into our in–house built Hosting Control Panel. It offers quick tips on how to carry out all of the regular web site administration jobs. The Help section offers you exhaustive how–to tutorials and step–by–step video tutorials. You can gain access to the Help section by pressing the Help or Video buttons in the top right part of each Control Panel section.